Discussion about this post

User's avatar
Darin Fox's avatar

I really like the distinction in this article between being quiet and keeping your expertise to yourself.

I might have two more thoughts - one about the experts themselves and the second about the organisations many experts work in.

Firstly, when it comes to influencing others, I suggest never to underestimate the power of listening. Listening is the magic trick of influence, persuasion, and negotiation. But listen with genuine curiosity and without judgement. People don't engage with you because you proved them wrong. They engage and want to work with you more because of how you make them feel about themselves.

But really, it's just about really listening with curiosity before sharing your own perspectives.

The other dimension is about the organisations.

We tend to treat expert visibility as primarily the responsibility of the expert. Speak up more. Build your network. Make your work visible. All useful and important. I do not want to discount the responsibility of the experts themselves here.

But organisations also create the conditions that determine whether expertise gets heard.

Who gets invited into the meeting? At what point in the decision are they invited? Is the expert there while options are still being shaped, or after everyone has effectively decided? Does their career path give them access to senior decision makers? Are they rewarded for organisational impact, or mainly for producing more technical work?

I've coached experts who probably could and should become more visible. But I've also seen very capable experts working inside systems that have unspoken rules and biases about how decisions are made that make it difficult for experts to have greater influence.

I was just coaching an expert today. He was so passionate, and spoke with such clarity about the potential solutions to some systemic problems in his organisations, but he had reached a point where he strongly believes no one cares, and no one wants to listen. The corporate ivory tower had built its moat, and won't lower the drawbridge.

Perhaps the question isn't only, “How does the quiet expert get heard?” It is also, “How does the organisation make sure the expertise it needs actually reaches the decisions that need it?”

1 more comment...

No posts

Ready for more?